By accessing our website, you agree to be bound by these terms and to comply with any applicable laws. If you do not agree, please do not use our website.

1. Use of Our Website

These terms apply when using www.zarqbyelanza.com, whether you're browsing, registering, or shopping. By continuing to use our site, you confirm that you accept and will comply with these terms.

2. Additional Policies

These terms incorporate the following, which also apply:

• Privacy Policy (use and protection of your personal data)

• Acceptable Use Policy (proper conduct on our site)

• Cookie Policy (details on data collected via cookies)

• Refunds Policy (returns and refund conditions)

• Shipping Policy (shipping rates, delivery timelines, and customs)

If you buy from us, our Terms of Supply apply.

3. Changes to Terms

We may revise these terms periodically (approximately every 6 months). Please review them regularly as they are binding upon you once posted.

4. Site Updates

Content may be updated or changed without notice. We do not guarantee the accuracy, completeness, or timeliness of site content.

5. Website Availability

We aim to keep the site available at all times, but access may be interrupted, suspended, or restricted without notice. We are not liable for downtime.

6. Access Responsibilities

You’re responsible for arranging your own access and ensuring those using your connection comply with our terms.

7. Purchase Eligibility

To order, you must provide accurate personal and payment info, and be authorized to use the payment method. You authorize Zarq by Elanza to perform anti-fraud checks, credit verifications, and to share necessary data with third-party verification services.

In certain cases, Zarq by Elanza may share your information with authorities if required.

8. Orders & Advance Purchases

All orders are subject to availability. If stock is not available, you may be offered the option of advance purchase. In case of stock issues or quality concerns, we may cancel such orders and issue refunds within 30 days.

Products may also be pre-allocated to customers with advance orders.

9. Pricing Policy

Prices are based on current exchange rates and may change. Prices displayed at checkout are final at the time of purchase. Sales tax is applied where applicable. International buyers may be charged customs or import duties.

Refunds will be processed using the exchange rate applicable at the time of original purchase.

10. Order Acceptance

After placing your order, you’ll receive an acknowledgment email. This does not confirm acceptance. Acceptance is finalized when your order is dispatched. We may refuse an order for reasons including payment authorization failure, product availability, or eligibility concerns.

11. Payments

Payments are accepted via Visa, Mastercard, American Express, Quickpay Zelle, and other supported methods. All payments are encrypted and processed securely. We use SSL technology for safe transactions.

12. Intellectual Property

All content on our website—including text, images, logos, and designs—is owned or licensed by Zarq by Elanza. You may not reproduce or use content commercially without written permission.

13. Site Content

We strive for accuracy but do not guarantee that content is error-free or up to date. Users are advised to install antivirus software before using any web service.

14. User-Uploaded Content

By uploading content, you confirm it meets our standards and grant us a license to use it for promotional or operational purposes. We reserve the right to remove or disclose content that violates rights or policies.

15. Security and Misuse

Users must not upload malware or attempt to hack the site. We will report such actions to authorities and block access if necessary.

16. Linking to Our Site

You may link to our homepage fairly and legally, but not in a way that implies endorsement or damages our reputation. We may revoke linking permission at any time.

17. Third-Party Links

We are not responsible for content or services on external websites linked from ours.

18. Limited Use

This site is for personal use only. Commercial use, resale, or redistribution is not allowed without permission.

19. User Responsibility

You are accountable for all activity under your account or connection. Violations may result in temporary or permanent suspension.

20. Limitation of Liability

We are not liable for indirect losses, business disruptions, or virus-related damages. Our maximum liability is 150% of the value of your order.

21. Our Contract with You

When your order is confirmed via email and dispatched, a contract is formed. We will assign an order number for tracking.

22. Products & Packaging

Images and colors may vary slightly. Packaging may also differ from images shown online.

23. Delivery

Delivery charges are displayed at checkout. We are not liable for delays outside our control. If no one is available at your address, we’ll attempt redelivery or arrange collection.

24. Failed Deliveries

If delivery fails and no arrangement is made, we may cancel the order and deduct costs from any refund due.

25. Late Deliveries

If delivery is late and was agreed to be time-sensitive, you may cancel and request a refund.

26. Ownership & Risk

Ownership passes to you upon delivery. You are responsible for the goods once received.

27. Your Right to Cancel

You may cancel your order for various reasons including:

• Faulty or misdescribed products

• Change of mind (within allowed time frame)

• Delays or errors from our side

28. Returns and Exchange

To return or exchange a product, contact us at support@zarqbyelanza.com for instructions. You are responsible for return shipping unless the product is faulty. We only return the piece if it is damage or faulty, but If you don't like the suit, you can get it exchanged within a week.

Refunds are issued via the original payment method within 15 business days after return receipt.

29. Our Right to Cancel

We may cancel if:

• You fail to pay on time

• You don’t provide required information

• Delivery attempts fail repeatedly

We’ll refund any payment made, minus applicable deductions.

30. Product Issues

Contact us at support@zarqbyelanza.com for complaints or return requests if a product is faulty or unsatisfactory.

31. Price Errors

If a pricing error occurs, we’ll inform you before confirming your order. You can then cancel or proceed with the correct price.

32. Legal Responsibility

We’re liable only for losses caused by our breach and within reasonable foreseeability. We are not responsible for indirect losses, business interruption, or lost opportunities.

33. Data Use

We will use your personal data to process your order and may contact you with offers if you’ve consented. We don’t share your data unless required by law.

34. Contract Terms

Only you and Zarq by Elanza are parties to this contract. No third party may enforce these terms. If a term is unlawful, the remaining terms remain valid.

We may transfer our obligations to another entity without notice. You must get our consent before transferring your rights.